Moving Voicemail and Text Scripts That Get Callbacks
Templates for the voicemails and texts your sales team leaves every day — built to maximize callback rates without sounding pushy or generic.
Most movers leave a forgettable voicemail and a generic auto-text. Both can be much better with very small changes that take no extra time. Here are the templates that work.
First-Touch Voicemail
Voicemail script (under 20 seconds) 'Hi [name], this is [first name] from [company name] returning your message about your move. I've got availability for the date you mentioned and want to walk you through pricing. I'll try you back at 3pm — or you can text or call me back at this number anytime. Thanks!'
Three things make this work. First, you said your company name (most reps don't). Second, you set a specific callback time so they can plan around it. Third, you offered text as a response option — easier than calling back. The whole message is under 20 seconds, which is what gets listened to all the way through.
Follow-Up SMS
After a missed call (within 30 seconds) 'Hi [name], [first name] here from [company]. Sorry we just missed your call — happy to help with your move. Easiest if you just text me your move date and ZIP and I can get you a quick quote.'
After estimate, day 3 'Hey [name] — quick check-in on your move. Any questions about the quote I sent? Also: dates for [their week] are starting to fill up — want me to hold yours?'
Recovery SMS After a 'No'
3 days after they declined 'Hi [name] — checking in. Hope the planning's going well. If anything changed and you'd like another look at our quote, I'm here. No pressure either way.'
The recovery text is intentionally low-pressure. The customer said no — pushing harder won't help. The job here is to stay top-of-mind so when their first choice flakes (some will), they think of you. The 'no pressure either way' line is what makes this work.
Underlying Principles
- Sign with a first name. Customers respond to humans, not company names.
- Always include the company name once so they know who you are.
- Give a clear next step — text back, callback time, or specific question to answer.
- Don't use marketing voice — write like you'd text a friend.
- Keep it under 3 sentences. SMS is for prompting, not selling.